DigitalInk has a comprehensive knowledge base to help customers with common issues and questions. However, they were struggling to keep the knowledge base updated and relevant.
They implemented Deskhero's knowledge base management system, which allowed them to generate articles from Word, PowerPoint, PDF files, and even scraped website data. This made it easier to create and update knowledge base articles.
Deskhero's advanced AI capabilities further enhanced the knowledge base by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then used to generate new knowledge base articles and update existing ones.
The AI also improved the search functionality of the knowledge base, making it easier for customers to find relevant information. This resulted in fewer support tickets and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality and relevance of DigitalInk's knowledge base, reducing the load on their customer support team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles and update existing ones.
Can Deskhero generate knowledge base articles from different types of files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
Does Deskhero's AI improve the search functionality of the knowledge base?
Yes, Deskhero's AI uses OpenAI Embeddings to understand the context and relevance of different pieces of information. This allows it to provide more accurate and relevant search results in the knowledge base.
* This article provides an example of how a fictive company in the Digital Printing of Computer Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
