PrintMaster receives hundreds of customer queries daily, ranging from technical issues to order inquiries. The volume of tickets was overwhelming their customer support team. They implemented Deskhero's ticket management system to organize and prioritize the tickets effectively.
With the help of Deskhero's advanced AI capabilities, PrintMaster was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allowed the AI to find relevant content and generate suggested replies, reducing the time spent by the support team on each ticket.
Deskhero's AI also enhanced the search results, making it easier for the support team to find relevant information quickly. This resulted in faster response times and improved customer satisfaction.
The custom fields and structured data lists provided by Deskhero allowed PrintMaster to categorize and filter tickets based on different parameters, further streamlining the process.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of PrintMaster's customer support, allowing them to handle more tickets with the same resources.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context and relevance of different pieces of information. This allows it to provide more accurate and relevant search results.
Can Deskhero handle a large volume of tickets?
Yes, Deskhero is designed to handle a large volume of tickets efficiently. It uses AI to prioritize and categorize tickets, and to generate suggested replies, reducing the time spent on each ticket.
* This article provides an example of how a fictive company in the Digital Printing of Computer Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
