DigitalPrint Pro receives a variety of customer queries, from technical issues with their online ordering system to questions about their printing services. They use Deskhero's AI capabilities to manage these queries effectively.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This has helped DigitalPrint Pro reduce response times and improve customer satisfaction.
DigitalPrint Pro also uses Deskhero's user groups feature to segment their customers based on their needs. This allows them to provide personalized support, further enhancing the customer experience.
The AI also enhances search results, making it easier for customers to find relevant information on their own. This self-service approach has reduced the load on the customer support team and empowered customers to solve their own issues.
Finally, DigitalPrint Pro uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve search results?
Deskhero's AI uses OpenAI embeddings to enhance search results. It analyzes the user's query and finds relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems, creating a seamless workflow for the customer support team.
* This article provides an example of how a fictive company in the Digital Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
