PrintTech Solutions provides technical support to a wide range of customers, from individual users to large corporations. They use Deskhero's AI capabilities to manage these support requests efficiently.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This has helped PrintTech Solutions reduce response times and improve customer satisfaction.
PrintTech Solutions also uses Deskhero's kanban board to track and manage tickets. This visual tool, combined with the AI's ability to categorize and prioritize tickets, has improved the efficiency of their helpdesk services.
The AI also enhances search results, making it easier for customers to find relevant information on their own. This self-service approach has reduced the load on the helpdesk team and empowered customers to solve their own issues.
Finally, PrintTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their helpdesk team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve search results?
Deskhero's AI uses OpenAI embeddings to enhance search results. It analyzes the user's query and finds relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems, creating a seamless workflow for the helpdesk team.
* This article provides an example of how a fictive company in the Digital Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
