PrintMaster receives hundreds of customer queries daily, ranging from technical issues to general inquiries about their services. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
With Deskhero, PrintMaster has been able to automate the first level of customer support, freeing up their human agents to handle more complex issues. This has significantly reduced response times and improved customer satisfaction.
The AI also enhances search results, making it easier for customers to find relevant information on their own. This self-service approach has further reduced the load on the customer support team.
PrintMaster also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly, improving the overall customer experience.
Finally, PrintMaster uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve search results?
Deskhero's AI uses OpenAI embeddings to enhance search results. It analyzes the user's query and finds relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems, creating a seamless workflow for the customer support team.
* This article provides an example of how a fictive company in the Digital Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
