Sunset Diner receives a high volume of customer queries daily, ranging from menu inquiries to reservation requests. Using Deskhero's ticket management system, the diner is able to organize these queries and respond in a timely manner. The AI capabilities of Deskhero help in suggesting replies based on previous tickets, reducing the response time significantly.
The diner also utilizes Deskhero's knowledge base feature to create a comprehensive FAQ section on their website. This is generated from word, powerpoint, and pdf files uploaded to the platform. The AI capabilities of Deskhero scrape this data and use it to enhance search results, making it easier for customers to find the information they need.
Deskhero's custom email domains feature allows Sunset Diner to maintain a professional image in their communications. The diner has also created user groups for different departments, ensuring that queries are directed to the right team.
Sunset Diner also uses Deskhero's REST API to integrate the platform with their existing systems. This allows for seamless data transfer and improved efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved Sunset Diner's customer support operations. The diner is now able to handle a larger volume of queries without compromising on response time or quality.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This reduces the time spent crafting responses, thus improving response time.
How does Deskhero enhance search results?
Deskhero uses AI to scrape data from uploaded files and the knowledge base. This data is used to enhance search results, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for seamless data transfer.
* This article provides an example of how a fictive company in the Diners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
