Moonlight Bistro receives numerous customer queries and reservation requests daily. With Deskhero's ticket management system, these are organized and tracked efficiently. The AI capabilities of Deskhero suggest replies based on previous tickets and knowledge base articles, speeding up the response process.
The bistro uses Deskhero's knowledge base feature to generate a detailed FAQ section on their website. This is created from uploaded files such as menus and policies. Deskhero's AI capabilities scrape this data and use it to enhance search results, providing customers with quick and accurate information.
Moonlight Bistro also uses Deskhero's custom email domains and user groups features to maintain a professional image and ensure that queries are directed to the right team.
Deskhero's REST API is used by the bistro to integrate the platform with their existing reservation and ordering systems. This allows for smooth data transfer and improved operational efficiency.
By leveraging Deskhero's advanced AI capabilities, Moonlight Bistro has been able to improve their customer support and helpdesk services. The bistro can now handle a larger volume of queries without compromising on response time or quality.
How does Deskhero's AI capabilities speed up the response process?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This reduces the time spent crafting responses, thus speeding up the response process.
How does Deskhero provide customers with quick and accurate information?
Deskhero uses AI to scrape data from uploaded files and the knowledge base. This data is used to enhance search results, providing customers with quick and accurate information.
Can Deskhero be integrated with existing reservation and ordering systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing reservation and ordering systems for smooth data transfer.
* This article provides an example of how a fictive company in the Diners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
