Oceanic Delights receives numerous customer inquiries daily, ranging from booking queries to dietary concerns. Using Deskhero's ticket management feature, the company efficiently categorizes and prioritizes these tickets, ensuring that urgent matters are addressed promptly.
The advanced AI capabilities of Deskhero have significantly improved the company's response time. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This has reduced the workload on the customer service team, allowing them to focus on more complex issues.
Deskhero's knowledge base feature has been instrumental in providing customers with instant solutions. The AI generates articles from various sources, including Word, PowerPoint, PDF files, and even scrapes data from the company's website. This has resulted in a comprehensive knowledge base that addresses most customer queries.
Oceanic Delights also utilizes Deskhero's custom email domains and user groups features to maintain a professional image and ensure that the right teams handle the right issues. This has led to a more organized and efficient customer service department.
Overall, Deskhero's advanced AI capabilities have enabled Oceanic Delights to provide top-notch customer service, resulting in increased customer satisfaction and loyalty.
How has Deskhero improved Oceanic Delights' response time?
Deskhero's AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This has significantly reduced the response time.
How does Deskhero help in managing customer inquiries?
Deskhero's ticket management feature allows Oceanic Delights to categorize and prioritize customer inquiries effectively. Urgent matters are addressed promptly, improving customer satisfaction.
What role does the knowledge base feature play in Oceanic Delights' customer service?
The knowledge base feature provides instant solutions to customers. It generates articles from various sources, creating a comprehensive resource that addresses most customer queries.
* This article provides an example of how a fictive company in the Dinner Cruises and Specialty Vessels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
