Sunset Voyages receives a high volume of customer inquiries daily. To manage these efficiently, the company uses Deskhero's tickets management feature. This allows them to categorize and prioritize inquiries, ensuring prompt and effective responses.
Deskhero's advanced AI capabilities have greatly improved Sunset Voyages' helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced response time and improved the accuracy of information provided to customers.
The company also leverages Deskhero's knowledge base feature to provide customers with instant solutions. The AI generates articles from various sources, such as Word, PowerPoint, PDF files, and even scrapes data from the company's website. This has resulted in a comprehensive knowledge base that caters to most customer queries.
Sunset Voyages also uses Deskhero's custom email domains and user groups features to maintain a professional image and ensure efficient handling of customer inquiries. This has led to a more organized and effective helpdesk service.
Overall, Deskhero's advanced AI capabilities have enabled Sunset Voyages to optimize its helpdesk services, resulting in increased customer satisfaction and loyalty.
How has Deskhero improved Sunset Voyages' helpdesk services?
Deskhero's AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This has significantly reduced response time and improved the accuracy of information provided to customers.
How does Sunset Voyages manage customer inquiries using Deskhero?
Sunset Voyages uses Deskhero's tickets management feature to categorize and prioritize customer inquiries. This ensures prompt and effective responses.
What role does the knowledge base feature play in Sunset Voyages' helpdesk services?
The knowledge base feature provides instant solutions to customers. It generates articles from various sources, creating a comprehensive resource that caters to most customer queries.
* This article provides an example of how a fictive company in the Dinner Cruises and Specialty Vessels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
