DirectMail Magic receives a high volume of customer queries daily, ranging from service inquiries to troubleshooting requests. The company uses Deskhero's ticket management system to efficiently handle these queries. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhances the search results in DirectMail Magic's knowledge base. By understanding the context of each search query, the AI provides more accurate and relevant search results, improving the self-service experience for customers.
The company also benefits from Deskhero's ability to generate knowledge base articles from various file types. This feature allows DirectMail Magic to quickly update their knowledge base with new information from word, powerpoint, pdf files, ensuring that their customer support team always has the most up-to-date information.
DirectMail Magic also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps the company provide more personalized and efficient customer support.
Overall, Deskhero's advanced AI capabilities have enabled DirectMail Magic to provide faster and more accurate customer support, leading to improved customer satisfaction.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries. It then generates suggested replies based on this understanding, significantly reducing the time it takes to respond to customer queries.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI understands the context of each search query and uses this understanding to provide more accurate and relevant search results.
How does DirectMail Magic use Deskhero's custom fields and structured data lists?
DirectMail Magic uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps the company provide more personalized and efficient customer support.
* This article provides an example of how a fictive company in the Direct Mail/Telemarketing Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
