SalesCall Central receives a high volume of customer queries daily. The company uses Deskhero's ticket management system to efficiently handle these queries. Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhances the search results in SalesCall Central's knowledge base. By understanding the context of each search query, the AI provides more accurate and relevant search results, improving the self-service experience for customers.
The company also benefits from Deskhero's ability to generate knowledge base articles from various file types. This feature allows SalesCall Central to quickly update their knowledge base with new information from word, powerpoint, pdf files, ensuring that their customer support team always has the most up-to-date information.
SalesCall Central also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps the company provide more personalized and efficient customer support.
Overall, Deskhero's advanced AI capabilities have enabled SalesCall Central to revolutionize their customer support, leading to improved customer satisfaction.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries. It then generates suggested replies based on this understanding, significantly reducing the time it takes to respond to customer queries.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI understands the context of each search query and uses this understanding to provide more accurate and relevant search results.
How does SalesCall Central use Deskhero's custom fields and structured data lists?
SalesCall Central uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps the company provide more personalized and efficient customer support.
* This article provides an example of how a fictive company in the Direct Mail/Telemarketing Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
