DirectAds Inc. uses Deskhero's AI capabilities to manage their high volume of customer support tickets. The AI analyzes past tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies, drastically reducing response times.
The company utilizes Deskhero's feature of generating knowledge base articles from various file formats to keep their knowledge base current and comprehensive. This AI-powered feature ensures that the most relevant and updated information is readily available for both the support team and customers.
DirectAds Inc. also leverages Deskhero's website scraping feature. The AI uses this data to enhance search results, making it easier for the support team to find pertinent information and resolve customer issues promptly.
Deskhero's custom fields and structured data lists have enabled DirectAds Inc. to categorize their tickets more effectively. The AI's ability to predict ticket categories based on past data has significantly improved their support workflow.
Lastly, DirectAds Inc. uses Deskhero's REST API to seamlessly integrate the platform with their existing infrastructure. This integration allows them to fully utilize the AI capabilities of Deskhero without any disruption to their current operations.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the data obtained from website scraping, along with other data sources, to improve the relevance of search results. This makes it easier for the support team to find the information they need to resolve customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This allows companies to leverage Deskhero's advanced AI capabilities without disrupting their current operations.
* This article provides an example of how a fictive company in the Direct Response Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
