ResponsePlus uses Deskhero's AI capabilities to handle their large volume of customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time spent on each ticket.
ResponsePlus leverages Deskhero's feature of automatically generating knowledge base articles from various file formats. This ensures their knowledge base is always current and comprehensive, providing both the support team and customers with the most relevant and updated information.
ResponsePlus also benefits from Deskhero's website scraping feature. The AI uses this data to enhance search results, making it easier for the support team to find relevant information and resolve customer issues quickly.
Deskhero's custom fields and structured data lists have allowed ResponsePlus to organize their tickets more efficiently. The AI's ability to predict ticket categories based on past data has led to a significant improvement in their support workflow.
Finally, ResponsePlus uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero without disrupting their current operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the data obtained from website scraping, along with other data sources, to improve the relevance of search results. This makes it easier for the support team to find the information they need to resolve customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems. This allows companies to leverage Deskhero's advanced AI capabilities without disrupting their current operations.
* This article provides an example of how a fictive company in the Direct Response Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
