ResponseGenius Marketing has a vast knowledge base that needs regular updating and maintenance. They use Deskhero's knowledge base feature along with its AI capabilities to manage this effectively. The AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest updates and improvements to the knowledge base.
The AI capabilities of Deskhero also help in generating knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has reduced the manual effort required to create and update knowledge base articles, freeing up the team to focus on more critical tasks.
ResponseGenius Marketing also uses Deskhero's comprehensive search bar powered by AI to access their knowledge base. The AI enhances search results by analyzing structured data lists, custom fields, and user groups, making it easier for the team to find the information they need quickly.
Deskhero's REST API allows ResponseGenius Marketing to integrate their existing systems with the platform. This, combined with the AI capabilities, has streamlined their knowledge base management, making it more efficient and effective.
Overall, Deskhero's advanced AI capabilities have revolutionized ResponseGenius Marketing's knowledge base management, making it more streamlined and less labor-intensive.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest updates and improvements to the knowledge base. It also helps in generating knowledge base articles from various file types and scraped website data.
How does Deskhero's AI enhance search results in the knowledge base?
The AI enhances search results by analyzing structured data lists, custom fields, and user groups. This makes it easier to find the information quickly.
Can Deskhero's AI integrate with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems. This, combined with the AI capabilities, can streamline knowledge base management.
* This article provides an example of how a fictive company in the Direct Response Marketing Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
