DirectImpact Marketing receives hundreds of customer queries every day. Managing these tickets efficiently is crucial for their business. They use Deskhero's ticket management system along with its advanced AI capabilities to handle this task effectively.
The AI capabilities of Deskhero help in sorting and prioritizing tickets based on their urgency and importance. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's AI also suggests relevant replies by analyzing previous tickets, knowledge base articles, and uploaded files like policies and manuals. This not only speeds up the resolution process but also ensures consistency in responses.
DirectImpact Marketing uses Deskhero's custom email domains and user groups to manage their customer support more effectively. The AI capabilities help in routing tickets to the right teams, ensuring faster resolution.
Overall, Deskhero's advanced AI capabilities have significantly improved DirectImpact Marketing's ticket management process, making it more efficient and customer-friendly.
How does Deskhero's AI help in ticket management?
Deskhero's AI helps in sorting and prioritizing tickets based on their urgency and importance. It also suggests relevant replies by analyzing previous tickets, knowledge base articles, and uploaded files.
How does Deskhero's AI improve the resolution process?
The AI suggests relevant replies by analyzing previous tickets, knowledge base articles, and uploaded files. This speeds up the resolution process and ensures consistency in responses.
Can Deskhero's AI route tickets to the right teams?
Yes, Deskhero's AI capabilities can help in routing tickets to the right teams, ensuring faster resolution.
* This article provides an example of how a fictive company in the Direct Response Marketing Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
