EcoHome Essentials receives numerous customer inquiries daily about their eco-friendly products. To manage these inquiries effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This has significantly reduced response times and improved the quality of responses.
The company also uses Deskhero's AI to enhance its search results. When a customer submits a query, the AI scans all available resources to provide the most relevant results. This feature has improved the accuracy of search results, leading to quicker problem resolution and increased customer satisfaction.
Deskhero's AI capabilities have also been instrumental in managing the company's knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to update and maintain the knowledge base. This has resulted in a more comprehensive and up-to-date knowledge base, further enhancing the quality of customer support.
Furthermore, EcoHome Essentials uses Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate support teams. This has improved the organization and prioritization of tickets, leading to more efficient resolution.
Overall, Deskhero's AI capabilities have transformed EcoHome Essentials' customer support operations, leading to improved efficiency, faster response times, and higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a query is submitted, Deskhero's AI scans all available resources, including previous tickets, knowledge base articles, and uploaded files, to provide the most relevant results. This improves the accuracy and relevance of search results.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for the support team to update and maintain the knowledge base, resulting in a more comprehensive and up-to-date resource for customers.
* This article provides an example of how a fictive company in the Direct Selling Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
