BeautyBloom receives a high volume of customer inquiries about product usage, ingredients, and order tracking. They use Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets and knowledge base articles. This has significantly reduced the time spent by support agents on each ticket, enabling them to handle more inquiries within the same timeframe.
The company has a comprehensive knowledge base consisting of product manuals, ingredient lists, and tutorials. With Deskhero's AI, they can generate articles from these files, making it easier for customers and support agents to find relevant information. The AI also enhances search results, providing quicker access to required content.
BeautyBloom uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information from their suppliers' websites. Deskhero's AI ensures that only relevant data is scraped and added to the knowledge base.
Through Deskhero's REST API, BeautyBloom integrates the platform with their existing CRM and order management systems. This provides a seamless experience for the support agents as they have all necessary information at their disposal when handling customer queries.
Overall, Deskhero's advanced AI capabilities have allowed BeautyBloom to provide faster and more accurate responses to customer queries, leading to improved customer satisfaction and increased sales.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is capable of understanding complex queries and finding relevant information from the knowledge base, previous tickets, and uploaded files to generate accurate responses.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts relevant data from specified websites and adds it to the knowledge base. The AI ensures that only relevant data is scraped and added.
* This article provides an example of how a fictive company in the Direct selling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
