HomeComforts receives numerous customer inquiries about product specifications, installation instructions, and order status. They use Deskhero's advanced AI capabilities to automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent by support agents on each ticket, allowing them to handle more queries within the same timeframe.
The company also has an extensive knowledge base consisting of product manuals, installation guides, and presentations. Using Deskhero's AI, they can generate articles from these files, making it easier for both customers and support agents to find relevant information. The AI also enhances search results, making it quicker to find relevant content.
HomeComforts also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information from their suppliers' websites. The AI capabilities of Deskhero ensure that only relevant data is scraped and added to the knowledge base.
Deskhero's REST API allows HomeComforts to integrate the platform with their existing CRM and order management systems. This provides a seamless experience for the support agents as they have all the necessary information at their fingertips when handling customer queries.
Overall, Deskhero's advanced AI capabilities have enabled HomeComforts to provide faster and more accurate responses to customer queries, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is capable of understanding complex queries and finding relevant information from the knowledge base, previous tickets, and uploaded files to generate accurate responses.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts relevant data from specified websites and adds it to the knowledge base. The AI ensures that only relevant data is scraped and added.
* This article provides an example of how a fictive company in the Direct selling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
