CityGuide receives numerous customer queries about city attractions, local events, and travel tips. The volume of these queries can be overwhelming, especially during peak tourist seasons. To manage this, CityGuide uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other uploaded files.
CityGuide also uses Deskhero's AI-powered search bar to quickly find relevant information from their vast database of city guides and event listings. The AI uses OpenAI Embeddings to enhance search results, making it easier for the customer support team to find the information they need to assist customers.
Deskhero's website scraping feature is particularly useful for CityGuide. The AI can scrape data from various websites to keep the company's knowledge base updated with the latest information about city attractions and events. This ensures that the customer support team always has the most up-to-date information at their fingertips.
To further improve their customer support, CityGuide uses Deskhero's custom fields feature to categorize tickets based on the type of query. The AI then uses this categorization to generate more relevant responses. This not only speeds up the response time but also improves the quality of customer support.
Overall, Deskhero's advanced AI capabilities have significantly improved CityGuide's customer support process. The AI not only helps to manage the high volume of customer queries but also ensures that customers receive accurate and timely responses.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to suggest relevant replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier to find relevant information from the company's database.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape data from various websites to keep the company's knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Directories & Guides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
