InfoBase Publishers receives numerous support tickets every day, with inquiries ranging from access issues to data-related questions. Managing these tickets was a daunting task until they implemented Deskhero. The platform's ticket management feature, combined with its AI capabilities, has streamlined their customer support process.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time InfoBase's support agents spend on each ticket, allowing them to handle more tickets in less time.
The AI capabilities of Deskhero also enhance search results, making it easier for InfoBase's support team to find relevant information. This has improved the quality of their responses and increased customer satisfaction.
Furthermore, Deskhero's REST API has allowed InfoBase to integrate the platform with their existing systems, creating a seamless customer support process.
Overall, the implementation of Deskhero and its advanced AI capabilities has revolutionized InfoBase's customer support services, resulting in increased efficiency and customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI capabilities of Deskhero use OpenAI Embeddings to improve the relevance of search results. This makes it easier for support agents to find the information they need to respond to customer inquiries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further streamlining the customer support process.
* This article provides an example of how a fictive company in the Directory and database publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
