ListingsLeader receives numerous customer queries daily about their directory listings. To manage these effectively, they use Deskhero's AI capabilities to create an efficient customer support system. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for resolving customer queries.
Deskhero's AI-powered knowledge base has been instrumental in improving ListingsLeader's customer support. The AI system generates articles from Word, PowerPoint, and PDF files, which are then used to provide quick and accurate responses to customer queries.
ListingsLeader also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI system always has the most current and relevant information to use when generating suggested replies.
The AI-powered search feature of Deskhero has also improved the efficiency of ListingsLeader's customer support team. They can now quickly find relevant information from the knowledge base, previous tickets, and uploaded files to assist in resolving customer queries.
Overall, the use of Deskhero's AI capabilities has significantly improved ListingsLeader's customer support service, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI system create the knowledge base articles?
Deskhero's AI system generates knowledge base articles from Word, PowerPoint, and PDF files. These articles are then used to provide quick and accurate responses to customer queries.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to automatically update their knowledge base with the latest information from their website. This ensures that the AI system always has the most current and relevant information to use when generating suggested replies.
How does Deskhero's AI-powered search feature improve customer support efficiency?
Deskhero's AI-powered search feature allows customer support teams to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This helps them resolve customer queries more quickly and efficiently.
* This article provides an example of how a fictive company in the Directory Publishers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
