DirectoriesDeluxe handles a large number of customer queries daily, which are managed as tickets. To handle these tickets efficiently, they use Deskhero's AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for resolving customer queries.
Deskhero's AI-powered ticket management has significantly improved the efficiency of DirectoriesDeluxe's customer support team. The AI system generates suggested replies based on the content of the ticket, allowing the team to respond to customer queries quickly and accurately.
DirectoriesDeluxe also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI system always has the most current and relevant information to use when generating suggested replies.
The AI-powered search feature of Deskhero has also improved the efficiency of DirectoriesDeluxe's customer support team. They can now quickly find relevant information from the knowledge base, previous tickets, and uploaded files to assist in resolving customer queries.
Overall, the use of Deskhero's AI capabilities has significantly improved DirectoriesDeluxe's customer support service, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI system help in ticket management?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for resolving customer queries. It generates suggested replies based on the content of the ticket, allowing customer support teams to respond quickly and accurately.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to automatically update their knowledge base with the latest information from their website. This ensures that the AI system always has the most current and relevant information to use when generating suggested replies.
How does Deskhero's AI-powered search feature improve customer support efficiency?
Deskhero's AI-powered search feature allows customer support teams to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This helps them resolve customer queries more quickly and efficiently.
* This article provides an example of how a fictive company in the Directory Publishers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
