EnableCover was facing challenges in handling the increasing volume of customer inquiries and claims. The customer support team was overwhelmed with the number of tickets, resulting in delayed responses and dissatisfied customers.
Deskhero's advanced AI capabilities were implemented to manage the ticketing system more efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered ticket management system has significantly improved EnableCover's response times. The system automatically categorizes and prioritizes tickets, allowing the support team to focus on the most urgent issues first.
Deskhero's comprehensive search bar feature has also been a game-changer for EnableCover. The AI-enhanced search results provide the support team with instant access to relevant information, improving their efficiency and accuracy in responding to customer inquiries.
Overall, Deskhero's AI capabilities have transformed EnableCover's customer support operations, resulting in improved customer satisfaction and operational efficiency.
How has Deskhero improved EnableCover's response times?
Deskhero's AI-powered ticket management system automatically categorizes and prioritizes tickets, allowing the support team to focus on the most urgent issues first. This has significantly improved EnableCover's response times.
How does Deskhero's AI find relevant content?
The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
What benefits has EnableCover experienced since implementing Deskhero?
Since implementing Deskhero, EnableCover has seen improved response times, increased operational efficiency, and improved customer satisfaction.
* This article provides an example of how a fictive company in the Disability Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
