GuardianProtect was facing challenges in managing the high volume of customer inquiries and claims. The manual process was time-consuming and prone to errors, affecting the overall efficiency of their customer support.
Deskhero's advanced AI capabilities were implemented to automate GuardianProtect's customer support. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered customer support has significantly improved GuardianProtect's efficiency. The system automatically handles the initial customer interaction, categorizing and prioritizing tickets, and suggesting replies. This allows the support team to focus on more complex issues.
Deskhero's comprehensive search bar feature has also been a game-changer for GuardianProtect. The AI-enhanced search results provide the support team with instant access to relevant information, improving their efficiency and accuracy in responding to customer inquiries.
Overall, Deskhero's AI capabilities have transformed GuardianProtect's customer support operations, resulting in improved efficiency and customer satisfaction.
How has Deskhero improved GuardianProtect's efficiency?
Deskhero's AI-powered customer support automates the initial customer interaction, categorizing and prioritizing tickets, and suggesting replies. This allows the support team to focus on more complex issues, significantly improving efficiency.
How does Deskhero's AI find relevant content?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
What benefits has GuardianProtect experienced since implementing Deskhero?
Since implementing Deskhero, GuardianProtect has seen improved efficiency, increased operational efficiency, and improved customer satisfaction.
* This article provides an example of how a fictive company in the Disability Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
