SureShield was struggling with maintaining an up-to-date and comprehensive knowledge base. This was affecting the quality of their customer support, as agents were unable to find the information they needed quickly and accurately.
Deskhero's advanced AI capabilities were implemented to enhance SureShield's knowledge base. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find and suggest relevant content.
The AI-powered knowledge base has significantly improved the quality of SureShield's customer support. Agents can now find the information they need instantly, improving their efficiency and accuracy in responding to customer inquiries.
Deskhero's comprehensive search bar feature has also been a game-changer for SureShield. The AI-enhanced search results provide agents with instant access to relevant information, further improving their efficiency.
Overall, Deskhero's AI capabilities have transformed SureShield's knowledge base, resulting in improved customer support and operational efficiency.
How has Deskhero improved SureShield's knowledge base?
Deskhero's AI capabilities have enhanced SureShield's knowledge base by using OpenAI embeddings to find and suggest relevant content. This has improved the quality of their customer support.
How does Deskhero's AI find relevant content?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find and suggest relevant content.
What benefits has SureShield experienced since implementing Deskhero?
Since implementing Deskhero, SureShield has seen improved customer support, increased operational efficiency, and an enhanced knowledge base.
* This article provides an example of how a fictive company in the Disability Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
