ComponentReclaim receives numerous inquiries about the availability of recycled components and the recycling process. To manage these inquiries, the company uses Deskhero's ticket management feature. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested responses, enabling the company to respond to customer queries promptly and accurately.
To provide customers with detailed information about their processes and services, ComponentReclaim uses Deskhero's AI capabilities to create comprehensive knowledge base articles. The AI analyzes word, PowerPoint, PDF files, and scraped website data to generate these articles.
ComponentReclaim also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This ensures that urgent issues are addressed promptly, improving customer satisfaction.
By integrating Deskhero with their existing systems using the REST API, ComponentReclaim ensures that all customer inquiries are tracked and resolved efficiently. This integration also allows for real-time updates, further enhancing their customer service.
Overall, Deskhero's advanced AI capabilities have enabled ComponentReclaim to provide prompt and accurate responses to customer inquiries, thereby enhancing their customer service experience.
How does Deskhero's AI capabilities help ComponentReclaim respond to customer queries?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested responses. This enables ComponentReclaim to respond to customer queries promptly and accurately.
How does ComponentReclaim use Deskhero's custom fields and structured data lists?
ComponentReclaim uses Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This ensures that urgent issues are addressed promptly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures real-time updates and efficient tracking and resolution of customer inquiries.
* This article provides an example of how a fictive company in the Disassembling engines, transmissions, and other components for reuse or recycling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
