EngineRevive receives a high volume of customer queries regarding the disassembly process, parts availability, and recycling procedures. The company uses Deskhero's ticket management feature to efficiently handle these inquiries. With the help of OpenAI embeddings, Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
The company also leverages Deskhero's AI capabilities to enhance their knowledge base. The AI analyzes word, PowerPoint, PDF files, and scraped website data to create comprehensive knowledge base articles. These articles serve as a valuable resource for customers seeking information about engine disassembly and recycling procedures.
Deskhero's custom fields and structured data lists allow EngineRevive to categorize and prioritize customer inquiries. This ensures that urgent issues are addressed promptly, improving customer satisfaction.
EngineRevive also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time updates and ensures that all customer inquiries are tracked and resolved efficiently.
Overall, Deskhero's advanced AI capabilities have enabled EngineRevive to provide prompt and accurate responses to customer inquiries, thereby enhancing their customer service experience.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time required to respond to customer inquiries.
How does EngineRevive use Deskhero's custom fields and structured data lists?
EngineRevive uses Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This ensures that urgent issues are addressed promptly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures real-time updates and efficient tracking and resolution of customer inquiries.
* This article provides an example of how a fictive company in the Disassembling engines, transmissions, and other components for reuse or recycling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
