SafeHaven Disaster Prep, a company specializing in disaster preparedness training, uses Deskhero to manage their customer support. With a large volume of inquiries related to training schedules, course details, and emergency protocols, the company needed a robust system to handle these requests efficiently.
Deskhero's advanced AI capabilities have been instrumental in streamlining SafeHaven's customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhances search results, making it easier for the support team to find necessary information. Whether it's a specific training module or an emergency protocol, the AI-powered search provides quick and accurate results.
Deskhero's ticket management feature has also been beneficial for SafeHaven. The AI can categorize and prioritize tickets based on their urgency and relevance, ensuring that critical issues are addressed promptly.
Overall, Deskhero's AI capabilities have not only improved the efficiency of SafeHaven's customer support but also enhanced the customer experience by providing timely and accurate responses.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
How does the AI enhance search results?
The AI enhances search results by using OpenAI Embeddings to provide quick and accurate results based on the search query.
How does the AI manage tickets?
The AI categorizes and prioritizes tickets based on their urgency and relevance, ensuring that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Disaster Preparedness Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
