EmergencyPrep Professionals, a company offering disaster preparedness training, uses Deskhero to handle their customer interactions. With a wide range of inquiries related to training modules, emergency procedures, and course registrations, the company needed a solution to manage these interactions efficiently.
Deskhero's advanced AI capabilities have been instrumental in improving EmergencyPrep's customer interaction. The AI leverages OpenAI Embeddings from previous tickets to generate suggested replies. This feature has significantly reduced the time taken to respond to customer inquiries.
The AI also enhances search results, making it easier for the support team to find necessary information. Whether it's a specific training module or an emergency procedure, the AI-powered search provides quick and accurate results.
Additionally, Deskhero's REST API allows EmergencyPrep to manage customer inquiries from various sources. The AI can process these inquiries, categorize them, and provide suggested replies, ensuring a consistent and efficient response across all channels.
By leveraging Deskhero's AI capabilities, EmergencyPrep has been able to improve their customer interaction and provide a superior customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets to generate suggested replies.
How does the AI enhance search results?
The AI enhances search results by using OpenAI Embeddings to provide quick and accurate results based on the search query.
How does the REST API improve customer interaction?
Deskhero's REST API allows the company to manage customer inquiries from various sources. The AI processes these inquiries, categorizes them, and provides suggested replies, ensuring a consistent and efficient response across all channels.
* This article provides an example of how a fictive company in the Disaster Preparedness Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
