CrisisReady Training Services, a leading provider of disaster preparedness training, relies on Deskhero to manage their extensive knowledge base. With a vast array of training materials, emergency protocols, and course details, the company needed a solution to organize this information effectively.
Deskhero's AI capabilities have been crucial in managing CrisisReady's knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has made it easier for the company to keep their knowledge base updated with the latest information.
The AI also enhances the search results within the knowledge base. It uses OpenAI Embeddings to provide accurate results based on the search query, making it easier for both the support team and customers to find necessary information.
Additionally, the AI leverages the knowledge base content to provide suggested replies. When a customer raises a ticket, the AI scans the knowledge base to find relevant information and generates a suggested reply, reducing the response time.
By leveraging Deskhero's AI capabilities, CrisisReady has been able to manage their knowledge base more efficiently and provide better customer support.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
How does the AI enhance search results within the knowledge base?
The AI uses OpenAI Embeddings to provide accurate results based on the search query.
How does the AI provide suggested replies?
When a customer raises a ticket, the AI scans the knowledge base to find relevant information and generates a suggested reply.
* This article provides an example of how a fictive company in the Disaster Preparedness Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
