Guardian Recovery Services uses Deskhero's AI capabilities to manage tickets effectively. The AI analyses previous tickets, knowledge base articles, uploaded files like policies, manuals, presentations, and scraped website data to generate suggested replies. This feature significantly reduces the time taken to respond to tickets and improves the overall efficiency of the support team.
The company also uses the structured data lists feature of Deskhero to organize their data effectively. The AI capabilities of Deskhero ensure that all data is categorized and managed effectively.
Guardian Recovery Services leverages the comprehensive search bar feature of Deskhero to quickly find relevant information from the vast amount of data available. This feature is particularly useful in situations where quick decisions need to be made based on accurate information.
The company also uses Deskhero's knowledge base feature to provide self-help options to their clients. The AI capabilities of Deskhero enable the generation of knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature not only reduces the load on the support team but also empowers clients to find solutions to their problems.
Finally, Guardian Recovery Services uses the REST API of Deskhero to integrate the platform with other systems used by the company. This seamless integration ensures that all data is synchronized across different platforms, thereby improving the overall efficiency of the operations.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyses previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This significantly reduces the time taken to respond to tickets and improves the overall efficiency of the support team.
How does Deskhero's structured data lists feature work?
Deskhero's structured data lists feature helps companies organize their data effectively. The AI capabilities of Deskhero ensure that all data is categorized and managed effectively.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI and can quickly find relevant information from the vast amount of data available. This feature is particularly useful in situations where quick decisions need to be made based on accurate information.
* This article provides an example of how a fictive company in the Disaster Recovery Planning and Implementation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
