DisasterShield Inc. uses Deskhero's AI capabilities to manage tickets effectively. The AI analyses previous tickets, knowledge base articles, uploaded files like policies, manuals, presentations, and scraped website data to generate suggested replies. This feature significantly reduces the time taken to respond to tickets and improves the overall efficiency of the support team.
The company also uses the custom fields feature to categorize tickets based on the type of disaster recovery service required. This helps in prioritizing tickets and ensuring that urgent requests are addressed promptly.
Deskhero's comprehensive search bar powered by AI is used to quickly find relevant information from the vast amount of data available. This feature is particularly useful in situations where quick decisions need to be made based on accurate information.
DisasterShield Inc. also uses the knowledge base feature of Deskhero to provide self-help options to their clients. The AI capabilities of Deskhero enable the generation of knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature not only reduces the load on the support team but also empowers clients to find solutions to their problems.
Finally, the REST API of Deskhero is used to integrate the platform with other systems used by DisasterShield Inc. This seamless integration ensures that all data is synchronized across different platforms, thereby improving the overall efficiency of the operations.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyses previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This significantly reduces the time taken to respond to tickets and improves the overall efficiency of the support team.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI and can quickly find relevant information from the vast amount of data available. This feature is particularly useful in situations where quick decisions need to be made based on accurate information.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature uses AI to generate articles from Word, PowerPoint, PDF files, and even scraped website data. This feature not only reduces the load on the support team but also empowers clients to find solutions to their problems.
* This article provides an example of how a fictive company in the Disaster Recovery Planning and Implementation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
