RestoreMaster has integrated Deskhero into their operations to manage customer queries more efficiently. The platform's AI capabilities are used to analyze previous tickets and knowledge base articles, enabling it to suggest relevant responses to customer queries.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This data is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex disaster restoration cases that require specific procedures or guidelines.
With Deskhero, RestoreMaster has been able to improve their customer support efficiency by reducing response times and ensuring that customers receive accurate and helpful information. The platform's AI capabilities have also helped to reduce the workload of the support team, allowing them to focus on more critical tasks.
Furthermore, Deskhero's REST API allows RestoreMaster to integrate the platform with their existing systems, further enhancing their operational efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It then generates suggested responses, which significantly reduces the time needed to respond to customer queries.
How does Deskhero enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, enhancing operational efficiency.
* This article provides an example of how a fictive company in the Disaster Restoration Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
