RescueRapid has integrated Deskhero into their operations to manage their increasing volume of customer queries. The platform's AI capabilities analyze previous tickets and suggest relevant responses, significantly reducing the time taken to resolve queries.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This data is then sent through OpenAI's ChatGPT to generate suggested replies, enabling RescueRapid to provide quick and accurate responses to their customers.
The AI also enhances the search results within the ticket management system, making it easier for the support team to find relevant information quickly. This has resulted in improved efficiency and a reduction in the time taken to resolve tickets.
With Deskhero, RescueRapid has been able to handle a higher volume of queries without compromising on the quality of support. The platform's AI capabilities have also reduced the workload of the support team, allowing them to focus on more critical tasks.
Furthermore, the integration of Deskhero's REST API with RescueRapid's existing systems has enhanced their operational efficiency, making it easier to manage their ticket management system.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and generate suggested responses, significantly reducing the time taken to resolve queries.
How does Deskhero improve the efficiency of the support team?
Deskhero's AI enhances the search results within the ticket management system, making it easier for the support team to find relevant information quickly. This reduces the time taken to resolve tickets and improves the efficiency of the support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, enhancing operational efficiency.
* This article provides an example of how a fictive company in the Disaster Restoration Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
