DisasterShield uses Deskhero to manage their extensive knowledge base, which includes articles generated from Word, PowerPoint, PDF files, and scraped website data. The platform's AI capabilities analyze this data to provide relevant content to both the support team and customers.
Deskhero's AI uses OpenAI Embeddings to analyze the knowledge base and generate relevant content suggestions. This feature has significantly improved the quality of the support provided by DisasterShield, as the support team can quickly access accurate and relevant information.
The AI also enhances the search results within the knowledge base, making it easier for customers to find the information they need. This has resulted in improved customer satisfaction, as customers can quickly find answers to their queries without needing to contact the support team.
Deskhero's AI capabilities have also been used to generate suggested replies for the support team, reducing their workload and improving their efficiency. This has allowed DisasterShield to handle a higher volume of queries without compromising on the quality of support.
Furthermore, the integration of Deskhero's REST API with DisasterShield's existing systems has enhanced their operational efficiency, making it easier to manage their customer support and helpdesk services.
How does Deskhero's AI improve the quality of support?
Deskhero's AI analyzes the knowledge base to generate relevant content suggestions, improving the accuracy and relevance of the information provided by the support team.
How does Deskhero improve customer satisfaction?
Deskhero's AI enhances the search results within the knowledge base, making it easier for customers to find the information they need. This reduces the need for customers to contact the support team, improving their overall experience.
How does Deskhero improve operational efficiency?
Deskhero's REST API can be integrated with existing systems, making it easier to manage customer support and helpdesk services. The AI capabilities also reduce the workload of the support team, allowing them to handle a higher volume of queries.
* This article provides an example of how a fictive company in the Disaster Restoration Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
