Discount Depot has a large customer base with diverse queries ranging from product availability, pricing, store locations, to return policies. The company uses Deskhero's AI capabilities to manage these queries efficiently. With the help of AI, they can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has significantly reduced the response time and improved the overall efficiency of the helpdesk.
Deskhero's AI also helps in managing the knowledge base. It generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has made it easier for the support team to keep the knowledge base updated and relevant.
Discount Depot also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further improved the efficiency of their helpdesk services.
The use of Deskhero's AI capabilities has not only improved the efficiency of Discount Depot's helpdesk but also enhanced customer satisfaction. Customers are now getting quicker and more accurate responses to their queries.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in managing customer queries efficiently.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It makes it easier for the support team to find relevant information quickly.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This helps in keeping the knowledge base updated and relevant.
* This article provides an example of how a fictive company in the Discount Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
