SanitizePro, a fast-growing disinfecting service provider, was struggling with customer engagement and communication. They turned to Deskhero to help them improve their customer support and engagement.
Deskhero's AI capabilities have been instrumental in improving SanitizePro's customer engagement. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, making interactions more personalized and efficient.
The AI also enhances SanitizePro's communication by generating knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the support team always has access to the most relevant and up-to-date information, enabling them to provide accurate responses to customer queries.
SanitizePro also benefits from Deskhero's website scraping feature. The AI keeps the knowledge base updated with the latest information from the company's website, eliminating the need for manual updates and ensuring that customers always receive the most accurate information.
By integrating Deskhero with their existing systems through the REST API, SanitizePro has created a seamless workflow that has improved productivity and customer satisfaction.
How does Deskhero's AI improve customer engagement?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, making interactions more personalized and efficient.
How does the AI enhance communication?
The AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the support team always has access to the most relevant and up-to-date information, enabling them to provide accurate responses to customer queries.
How does the website scraping feature benefit SanitizePro?
The AI keeps the knowledge base updated with the latest information from the company's website, eliminating the need for manual updates and ensuring that customers always receive the most accurate information.
* This article provides an example of how a fictive company in the Disinfecting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
