PureClean Disinfection, a leading disinfection service provider, was looking for a solution to optimize their helpdesk services. They chose Deskhero for its advanced AI capabilities.
Deskhero's AI has significantly improved PureClean's ticket management. The AI uses OpenAI Embeddings from previous tickets to suggest relevant replies, speeding up response times and improving customer satisfaction. It also categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed immediately.
PureClean has also benefited from Deskhero's AI-enhanced knowledge base. The AI generates articles from uploaded files like policies, manuals, and presentations, making it easier for the support team to find the information they need. The comprehensive search bar, powered by the AI, provides more accurate results, further improving the team's efficiency.
The AI also scrapes data from PureClean's website, keeping the knowledge base updated with the latest information about the company's services. This feature has reduced the need for manual updates, saving the team valuable time.
By using the REST API to integrate Deskhero with their existing systems, PureClean has created a seamless workflow that has improved productivity and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant replies, speeding up response times. It also categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed immediately.
How does the AI-enhanced knowledge base work?
The AI generates articles from uploaded files like policies, manuals, and presentations, making it easier to find the information they need. The comprehensive search bar, powered by the AI, provides more accurate results.
What is the benefit of the website scraping feature?
The AI scrapes data from the company's website, keeping the knowledge base updated with the latest information about the company's services. This reduces the need for manual updates, saving time.
* This article provides an example of how a fictive company in the Disinfecting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
