CleanSweep Disinfecting Services, a leading provider of disinfection services, was facing challenges in managing customer queries and service requests. The company decided to implement Deskhero to streamline their customer support and helpdesk services.
Deskhero's AI capabilities have significantly improved CleanSweep's ticket management. The AI uses OpenAI Embeddings from previous tickets to suggest relevant replies, reducing response time and increasing customer satisfaction. It also categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly.
CleanSweep has also benefited from the AI-enhanced knowledge base. The AI generates articles from uploaded files like policies, manuals, and presentations, making it easier for the support team to find relevant information. The comprehensive search bar, powered by the AI, provides more accurate results, further enhancing the team's efficiency.
The AI also scrapes data from CleanSweep's website, keeping the knowledge base up-to-date with the latest information about the company's services. This feature has reduced the need for manual updates, saving the team valuable time.
Finally, CleanSweep uses the REST API to integrate Deskhero with their existing systems, creating a seamless workflow. The company has reported improved productivity and customer satisfaction since implementing Deskhero.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant replies, reducing response time. It also categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly.
How does the AI-enhanced knowledge base work?
The AI generates articles from uploaded files like policies, manuals, and presentations, making it easier to find relevant information. The comprehensive search bar, powered by the AI, provides more accurate results.
What is the benefit of the website scraping feature?
The AI scrapes data from the company's website, keeping the knowledge base up-to-date with the latest information about the company's services. This reduces the need for manual updates, saving time.
* This article provides an example of how a fictive company in the Disinfecting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
