SafeDispose Solutions often deals with complex and technical customer queries. To address these effectively, they maintain a comprehensive knowledge base. However, updating and expanding this knowledge base manually was a daunting task. With Deskhero's AI-powered content generation, SafeDispose can now automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The AI capabilities of Deskhero analyze the uploaded files and website data to create structured data lists and articles. This not only saves time but also ensures that the knowledge base is consistently updated with the latest information.
Deskhero's AI also enhances the search functionality of the knowledge base. By leveraging OpenAI Embeddings, the AI can provide more accurate and relevant search results, making it easier for both the support team and customers to find the information they need.
Moreover, Deskhero's custom email domains and user groups allow SafeDispose to manage their support process more effectively. The custom email domains ensure that all customer queries reach the correct department, while the user groups help in assigning tickets to the right team or individual.
Overall, Deskhero's advanced AI capabilities have significantly improved SafeDispose's knowledge base management and customer support process.
How does Deskhero's AI-powered content generation work?
Deskhero's AI-powered content generation feature analyzes uploaded files and scraped website data to create structured data lists and articles for the knowledge base. This automation ensures that the knowledge base is consistently updated with the latest information.
How does Deskhero enhance the search functionality of the knowledge base?
Deskhero enhances the search functionality of the knowledge base by leveraging OpenAI Embeddings. The AI provides more accurate and relevant search results, making it easier to find the required information.
How do Deskhero's custom email domains and user groups improve the support process?
Deskhero's custom email domains ensure that all customer queries reach the correct department, while the user groups help in assigning tickets to the right team or individual. This improves the efficiency of the support process.
* This article provides an example of how a fictive company in the Dismantling and disposing hazardous materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
