HazardClear Inc. receives numerous customer inquiries daily, ranging from service requests to safety concerns. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's AI-powered ticket management, the company can now categorize, prioritize, and assign tickets automatically, significantly reducing response times and improving customer satisfaction.
The AI capabilities of Deskhero also assist in generating suggested replies for common queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can suggest accurate and relevant responses, freeing up the support team's time for more complex issues.
Deskhero's comprehensive search bar powered by AI has been instrumental in helping HazardClear's support team find relevant content quickly. The AI-enhanced search results pull data from various sources, including previous tickets, knowledge base articles, and scraped website data, making it easier for the team to find the information they need.
With Deskhero's custom fields and user groups, HazardClear can tailor the platform to their specific needs. The custom fields allow them to capture specific information about each ticket, while the user groups enable them to assign tickets to the appropriate team or individual.
Overall, Deskhero's advanced AI capabilities have transformed HazardClear's customer support process, making it more efficient and effective.
How does Deskhero's AI-powered ticket management improve response times?
Deskhero's AI-powered ticket management categorizes, prioritizes, and assigns tickets automatically based on their content. This automation reduces the time spent on manual sorting and assignment, leading to faster response times.
How does Deskhero generate suggested replies?
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. The AI analyzes this data to suggest accurate and relevant responses to common queries.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI, which enhances search results by pulling data from various sources, including previous tickets, knowledge base articles, and scraped website data. This ensures that the most relevant information is presented first.
* This article provides an example of how a fictive company in the Dismantling and disposing hazardous materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
