HazardAway receives numerous queries daily regarding their waste disposal services, safety measures, and regulatory compliance. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management system, coupled with its AI capabilities, has streamlined their customer support process.
The AI capabilities of Deskhero have been particularly beneficial for HazardAway. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results in the platform's comprehensive search bar. When a customer support agent searches for information to assist a customer, the AI uses the OpenAI Embeddings to provide the most relevant results. This feature has drastically reduced the time taken to find information, further improving the efficiency of HazardAway's customer support.
Additionally, the AI capabilities of Deskhero have also improved the quality of HazardAway's knowledge base. The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from websites. This feature has made it easier for HazardAway to keep their knowledge base updated with the latest information.
Overall, the advanced AI capabilities of Deskhero have transformed HazardAway's customer support. They have improved efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed in Deskhero's comprehensive search bar, the AI uses OpenAI Embeddings to provide the most relevant results.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from websites. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Disposal of hazardous waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
