FairPlay Labor Law was grappling with the challenge of managing a growing number of labor dispute cases and finding relevant past resolutions. They turned to Deskhero for a solution. The platform's ticket management system and custom fields feature allowed them to efficiently organize and categorize cases.
Deskhero's advanced AI capabilities played a crucial role in enhancing FairPlay's services. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on research and drafting responses.
The knowledge base feature of Deskhero allowed FairPlay to create a repository of past resolutions, which could be easily accessed by their team. The AI capabilities further enhanced this feature by generating articles from Word, PowerPoint, and PDF files, making the process of populating the knowledge base effortless.
Deskhero's comprehensive search bar, powered by AI, made it easy for FairPlay's team to find relevant information quickly. This improved their efficiency and enabled them to provide accurate information to their clients promptly.
Lastly, FairPlay utilized Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless transition and enhancing their overall efficiency.
How does Deskhero's AI improve labor law dispute resolution?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, reducing the time spent on research and drafting responses.
How does Deskhero's knowledge base feature assist in labor law dispute resolution?
The knowledge base feature allows you to create a repository of past resolutions, which can be easily accessed by your team. The AI capabilities can generate articles from Word, PowerPoint, and PDF files, making it easy to populate the knowledge base.
Can Deskhero be integrated with existing legal systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless transition and enhancing your overall efficiency.
* This article provides an example of how a fictive company in the Assisting with dispute resolution between workers and employers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
