ResolveRight was struggling with managing the increasing number of cases and finding relevant past resolutions. They turned to Deskhero for a solution. The platform's ticket management system allowed them to organize cases efficiently, while the custom fields feature enabled them to categorize disputes based on various parameters such as industry, dispute type, and involved parties.
Deskhero's advanced AI capabilities were instrumental in improving ResolveRight's services. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on research and drafting responses.
The knowledge base feature also proved to be a game-changer. It allowed ResolveRight to create a repository of past resolutions, which could be easily accessed by their team. The AI capabilities further enhanced this feature by generating articles from Word, PowerPoint, and PDF files, making the process of populating the knowledge base effortless.
Deskhero's comprehensive search bar, powered by AI, made it easy for ResolveRight's team to find relevant information quickly. It also improved their service delivery as they could provide accurate information to their clients in a timely manner.
Finally, ResolveRight utilized Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless transition. The result was an efficient, streamlined process that improved their service delivery and client satisfaction.
How does Deskhero's AI capabilities improve dispute resolution?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, reducing the time spent on research and drafting responses.
How does Deskhero's knowledge base feature assist in dispute resolution?
The knowledge base feature allows you to create a repository of past resolutions, which can be easily accessed by your team. The AI capabilities can generate articles from Word, PowerPoint, and PDF files, making it easy to populate the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless transition.
* This article provides an example of how a fictive company in the Assisting with dispute resolution between workers and employers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
