HarmonyHR was facing challenges in managing and resolving the growing number of labor disputes. They needed a solution that could help them handle cases efficiently and find relevant past resolutions quickly. Deskhero provided the perfect solution with its structured data lists, custom fields, and ticket management system.
With Deskhero's advanced AI capabilities, HarmonyHR was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on case research and response drafting.
The knowledge base feature of Deskhero allowed HarmonyHR to create a repository of past resolutions and relevant documents. The AI capabilities of the platform made it easy to generate articles from Word, PowerPoint, and PDF files, simplifying the process of populating the knowledge base.
Deskhero's comprehensive search bar, enhanced by AI, made it easy for HarmonyHR's team to find relevant information quickly. This improved their efficiency and enabled them to provide accurate information to their clients promptly.
Finally, HarmonyHR used Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth transition and enhancing their overall efficiency.
How does Deskhero's AI improve HR dispute management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, reducing the time spent on case research and response drafting.
How does Deskhero's knowledge base feature assist in HR dispute management?
The knowledge base feature allows you to create a repository of past resolutions and relevant documents. The AI capabilities can generate articles from Word, PowerPoint, and PDF files, simplifying the process of populating the knowledge base.
Can Deskhero be integrated with existing HR systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a smooth transition and enhancing your overall efficiency.
* This article provides an example of how a fictive company in the Assisting with dispute resolution between workers and employers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
