ResolveIt handles a high volume of disputes daily, making it challenging to manage and respond to all tickets efficiently. By implementing Deskhero, ResolveIt can now structure their data lists, categorize tickets, and manage them effectively using the Kanban board feature. This has significantly improved their workflow and reduced response times.
With Deskhero's custom fields and user groups, ResolveIt can tailor their support system to meet their specific needs. They can create custom email domains for different departments, ensuring that tickets reach the right team promptly.
Deskhero's advanced AI capabilities have been a game-changer for ResolveIt. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, drastically reducing the time taken to respond to tickets.
Moreover, Deskhero's AI-enhanced comprehensive search bar has made it easier for ResolveIt to find relevant information quickly. The AI also uses website scraping to gather additional data, further enhancing the search results.
Lastly, ResolveIt uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow. The combination of these features has transformed ResolveIt's customer support, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings and website scraping to gather relevant data, which is used to enhance the search results.
* This article provides an example of how a fictive company in the Assisting with dispute resolution between workers and employers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
