MediateMaster deals with a vast number of disputes daily, making it difficult to manage and respond to all tickets promptly. With Deskhero's structured data lists and Kanban board, MediateMaster can now manage their tickets more effectively, resulting in faster response times.
Deskhero's custom fields and user groups allow MediateMaster to customize their support system to suit their needs. They can create custom email domains for different teams, ensuring that tickets are directed to the right department quickly.
The advanced AI capabilities of Deskhero have revolutionized MediateMaster's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
Deskhero's AI-enhanced comprehensive search bar has made it easier for MediateMaster to find relevant information quickly. The AI also uses website scraping to gather additional data, further enhancing the search results.
Finally, MediateMaster uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth workflow. The combination of these features has greatly improved MediateMaster's customer support, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings and website scraping to gather relevant data, which is used to enhance the search results.
* This article provides an example of how a fictive company in the Assisting with dispute resolution between workers and employers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
