SonicWave Retailers was looking for a solution to improve their customer support services. They chose Deskhero for its advanced AI capabilities and comprehensive suite of features.
Using Deskhero's structured data lists and custom fields, SonicWave was able to organize and manage customer information efficiently. This helped them provide personalized support to their customers.
Deskhero's AI capabilities were used to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This analysis helped in generating suggested replies for customer queries, reducing the response time and improving the quality of support.
With Deskhero's website scraping feature, SonicWave could extract valuable information from various sources, which was then used to enrich the knowledge base. This improved the accuracy of the AI-generated responses and enhanced the overall customer experience.
Finally, the integration of Deskhero with SonicWave's existing systems using the REST API ensured seamless data flow and further enhanced the efficiency of their customer support operations.
How did Deskhero help SonicWave Retailers in providing personalized support?
Deskhero's structured data lists and custom fields allowed SonicWave to organize and manage customer information efficiently, enabling them to provide personalized support.
How did the AI capabilities of Deskhero improve the quality of support?
Deskhero's AI analyzed previous tickets, knowledge base articles, and uploaded files to generate suggested replies for customer queries. This not only reduced the response time but also improved the quality of support.
How did website scraping enhance the overall customer experience?
Website scraping allowed SonicWave to extract valuable information from various sources. This information was used to enrich the knowledge base, improving the accuracy of AI-generated responses and enhancing the overall customer experience.
* This article provides an example of how a fictive company in the Distribution and Retail of TV & Radio Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
