Radiant Electronics was facing challenges in managing high volumes of customer queries and complaints. The company decided to implement Deskhero to automate and enhance their customer support services. The platform's structured data lists and custom fields allowed them to organize customer information and ticket management efficiently.
Deskhero's AI capabilities were utilized to analyze previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This helped in generating suggested replies for customer queries, significantly reducing the response time.
With Deskhero's website scraping feature, Radiant Electronics could extract valuable information from various sources, which was then used to enrich the knowledge base. This, in turn, improved the accuracy of the AI-generated responses.
The comprehensive search bar powered by OpenAI Embeddings made it easier for the support team to find relevant content quickly. This not only increased their productivity but also improved customer satisfaction.
Finally, the REST API provided by Deskhero allowed Radiant Electronics to integrate the platform with their existing systems, ensuring seamless data flow and further enhancing the efficiency of their customer support operations.
How did Deskhero's AI capabilities improve the response time?
Deskhero's AI analyzed previous tickets, knowledge base articles, and uploaded files to generate suggested replies for customer queries, thereby significantly reducing the response time.
How did website scraping help in improving customer support?
Website scraping allowed Radiant Electronics to extract valuable information from various sources. This information was used to enrich the knowledge base, improving the accuracy of AI-generated responses.
What role did the REST API play in enhancing customer support operations?
The REST API allowed Radiant Electronics to integrate Deskhero with their existing systems, ensuring seamless data flow and further enhancing the efficiency of their customer support operations.
* This article provides an example of how a fictive company in the Distribution and Retail of TV & Radio Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
