Visionary Broadcast was struggling with an inefficient ticket management system that led to delayed responses and unsatisfied customers. They decided to implement Deskhero to manage their customer support tickets more effectively.
Deskhero's user groups and kanban board features allowed Visionary Broadcast to categorize their customer support team and visualize the progress of each ticket. This led to better team coordination and faster resolution of customer queries.
Deskhero's advanced AI capabilities were used to analyze previous tickets, knowledge base articles, and other uploaded files. This analysis helped in generating suggested replies for new tickets, significantly reducing the time taken to respond to customer queries.
The AI-powered comprehensive search bar made it easier for the support team to find relevant content quickly, improving their efficiency and productivity.
Lastly, Visionary Broadcast used Deskhero's REST API to integrate the platform with their existing CRM system, ensuring a seamless flow of customer data and enhancing the overall efficiency of their customer support operations.
How did Deskhero improve the ticket management system of Visionary Broadcast?
Deskhero's user groups and kanban board features allowed Visionary Broadcast to categorize their customer support team and visualize the progress of each ticket. This led to better team coordination and faster resolution of customer queries.
How did the AI capabilities of Deskhero reduce the response time?
Deskhero's AI analyzed previous tickets, knowledge base articles, and other uploaded files to generate suggested replies for new tickets, significantly reducing the response time.
How did the integration of Deskhero with the existing CRM system benefit Visionary Broadcast?
The integration ensured a seamless flow of customer data, enhancing the overall efficiency of their customer support operations.
* This article provides an example of how a fictive company in the Distribution and Retail of TV & Radio Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
